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Comfort is our specialty, Trust is our Promise.  That's not just our tag line.  These words guide us daily to ensure each patient and each family receives both the highest level of comfort care while ensuring your private health information remains secure.  Read the full privacy statement below to learn in detail about your full patient rights.    




Hospice Brazos Valley is legally required to protect the privacy of your health information. This information is called ‘protected health information’. Protected health information, or PHI, is information that can be used to identify you that we have either received or created, and relates to:

- Your past, present, or future physical or mental health or condition;
- The provision of health care to you, or
- The past, present, or future payment for your health care.

Hospice Brazos Valley is committed to protecting medical information about you. We are legally required to:

- Maintain the privacy of your protected health information
- Provide you or your legal representative with this notice about our privacy practices.
- Follow the privacy practices described in this notice.

Hospice Brazos Valley reserves the right to change the terms of this Notice. The new notice will be effective for all protected health information that we process at that time and that we receive in the future. The current ‘Privacy Notice’ will be posted prominently in our offices and on our web page at We will provide you or your legal representative with a copy upon request made to the Privacy Official (979-821-2266).

This notice explains how, when and why we use and disclose your PHI.


To Provide Treatment
Hospice Brazos Valley may use your health information to coordinate care within Hospice Brazos Valley and with others involved in your care, such as your attending physician, members of the hospice interdisciplinary team and other health care professionals who have agreed to assist Hospice Brazos Valley in coordinating care. For example, physicians involved in your care will need information about your symptoms in order to prescribe appropriate medications. Hospice Brazos Valley also may disclose your health care information to individuals outside of Hospice Brazos Valley involved in your care including family members, clergy whom you have designated, pharmacists, suppliers of medical equipment or other health care professionals.

To Obtain Payment
Hospice Brazos Valley may use and disclose PHI so that we can bill for the treatment and services you receive from us and can collect payment from you, a health plan, or a third party. Before providing treatment or services, we may share PHI with your health plan concerning the services you are scheduled to receive. For example, we may use and disclose PHI to find out if your health plan will approve the service and cover the costs of the services we provide. We may use and disclose PHI to confirm you are receiving the appropriate amount of care in order to obtain payment for services. We may use and disclose PHI for billing, claims management, and collection activities.


To Conduct Health Care Operations
Hospice Brazos Valley may use and disclose health information for its own operations in order to facilitate the function of Hospice Brazos Valley and as necessary to provide quality care to all of Hospice Brazos Valley’s patients. Health care operations includes such activities as:

- Quality assessment and improvement activities.
- Activities designed to improve health or reduce health care costs.
- Protocol development, case management and care coordination.
- Professional review and performance evaluation.
- Contacting health care providers and patients with information about treatment alternatives and other related functions that do not include treatment.
- Training programs including those in which students, trainees or practitioners in health care learn under supervision.
- Training of non-health care professionals.
- Accreditation, certification, licensing or credentialing activities.
- Review and auditing, including compliance reviews, medical reviews, legal services and compliance programs.
- Business planning and development including cost management and planning related analyses and formulary development.
- Business management and general administrative activities of the Hospice.

For example Hospice Brazos Valley may use your health information to evaluate its staff performance, combine your health information with other Hospice Brazos Valley patients in evaluating how to more effectively serve all Hospice Brazos Valley patients, or disclose your health information to hospice staff and contracted personnel for training purposes.

For Treatment Alternatives
Hospice Brazos Valley may use and disclose your health information to tell you about or recommend possible treatment options or alternatives that may be of interest to you.


To Individuals Involved in Your Care or Payment for Your Care
Unless you object, we may disclose to a member of your family, a relative, a close friend or any other person you identify, your protected health information that directly relates to that person’s involvement in your health care. If you are unable to agree or object to such a disclosure, we may disclose such information as necessary if we determine that is in your best interest based on our professional judgment. For example, we may use our professional judgment and our experience with common practice to make reasonable decision about your best interests in allowing a person to act on your behalf to receive prescriptions or pick up filled prescriptions or receive supplies.

Appointment Reminders
Hospice Brazos Valley may use and disclose your health information to contact you as a reminder that you have an appointment for a home visit.

For Patient Directory
Unless you object (in whole or in part), Hospice Brazos Valley may disclose certain information about you including your name, your general health status, your religious affiliation and where you are in the Hospice’s facility in a Hospice directory. All of this information, except religious affiliation, will be disclosed to people asking for you by name. Members of the clergy will be told your religious affiliation.

Fundraising Activities
Hospice Brazos Valley may use information about you including your name, address, phone number and the dates you received care in order to contact you or your family to raise money for Hospice Brazos Valley. If you do not want Hospice Brazos Valley to contact you or your family, notify the Manager of Fund Development and Public Relations at 979-821-2266 or 800-824-2326 and indicate that you do not wish to be contacted. You may also Opt-Out by emailing your full name and contact information using our Opt-Out Contact Page.

Disaster Relief
Hospice Brazos Valley may disclose your protected health information to disaster relief organizations to coordinate your care or notify family and friends of your location or condition in a disaster. We will provide you with an opportunity to agree or object to such disclosure whenever we practicably can do so.


To Business Associates
Hospice Brazos Valley may disclose protected health information to our business associates who perform functions on our behalf or provide us with services if the protected health information is necessary for those functions or services. A business associate is an individual or entity under contract with Hospice Brazos Valley and may include, but is not limited to, accountants, auditors, consultants, lawyers, and medical storage companies.

When Legally Required
The Hospice will disclose your health information when it is required to do so by any Federal, State or local law.

When There Are Risks to Public Health
The Hospice may disclose your health information for public activities and purposes in order to:

- Prevent or control disease, injury or disability, report disease, injury, vital events such as birth or death and the conduct of public health surveillance, investigations and interventions.
- Report adverse events or product defects; enable product recalls, tracking, repairs and replacements; and to conduct post-marketing surveillance and compliance with requirements of the Food and Drug Administration.
- Notify a person who has been exposed to a communicable disease or who may be at risk of contracting or spreading a disease.
- Notify an employer about an individual who is a member of the workforce as legally required.


To Report Abuse, Neglect Or Domestic Violence
The Hospice is obligated to notify government authorities if the Hospice believes a patient is the victim of abuse, neglect or domestic violence. The Hospice will make this disclosure only when specifically required or authorized by law or when the patient agrees to the disclosure.


To Conduct Health Oversight Activities
The Hospice may disclose your health information to a health oversight agency for activities including audits; civil, administrative or criminal investigations; inspections; licensure or disciplinary action.


In Connection With Judicial And Administrative Proceedings
The Hospice may disclose your health information in the course of any judicial or administrative proceeding in response to an order of a court or administrative tribunal as expressly authorized by such order or in response to a subpoena, discovery request or other lawful process, but only when the Hospice makes reasonable efforts to either notify you about the request or to obtain an order protecting your health information.


For Law Enforcement Purposes
As permitted or required by State law, the Hospice may disclose your health information to a law enforcement official for certain law enforcement purposes as follows:

- As required by law for reporting of certain types of wounds or other physical injuries
- Pursuant to a court order, warrant, subpoena or summons or similar process.
- For the purpose of identifying or locating a suspect, fugitive, material witness or missing person.
- Under certain limited circumstances, such as when you are the victim of a crime.
- To a law enforcement official if the Hospice has a suspicion that your death was the result of criminal conduct, including criminal conduct at the Hospice.
- In an emergency in order to report a crime.


To Coroners And Medical Examiners
The Hospice may disclose your health information to coroners and medical examiners for purposes of determining your cause of death or for other duties, as authorized by law.


To Funeral Directors
The Hospice may disclose your health information to funeral directors consistent with applicable law and if necessary, to carry out their duties with respect to your funeral arrangements. If necessary to carry out their duties, the Hospice may disclose your health information prior to and in reasonable anticipation of your death.


For Organ, Eye Or Tissue Donation
The Hospice may use or disclose your health information to organ procurement organizations or other entities engaged in the procurement, banking or transplantation of organs, eyes or tissue for the purpose of facilitating the donation and transplantation.


For Research Purposes
The Hospice may, under very select circumstances, use your health information for research. Before the Hospice discloses any of your health information for such research purposes, the project will be subject to an extensive approval process


In the Event of A Serious Threat To Health Or Safety
The Hospice may, consistent with applicable law and ethical standards of conduct, disclose your health information if the Hospice, in good faith, believes that such disclosure is necessary to prevent or lessen a serious and imminent threat to your health or safety or to the health and safety of the public.


For Specified Government Functions
In certain circumstances, the Federal regulations authorize the Hospice to use or disclose your health information to facilitate specified government functions relating to military and veterans, national security and intelligence activities, protective services for the President and others, medical suitability determinations and inmates in law enforcement custody.


For Worker's Compensation
The Hospice may release your health information for worker's compensation or similar programs.


Other than is stated above, the Hospice will not disclose your health information other than with your written authorization. If you or your representative authorizes the Hospice to use or disclose your health information, you may revoke that authorization in writing at any time.


You have the following rights regarding your health information that the Hospice maintains:


Right to Request Restrictions
You may request restrictions on certain uses and disclosures of your health information. You have the right to request a limit on the Hospice’s disclosure of your health information to someone who is involved in your care or the payment of your care. However, Hospice Brazos Valley is not required to agree to your request. If you wish to make a request for restrictions, please send a written request to Manager of Program Integrity, 502 W. 26th Street, Bryan, TX 77803. You should include in your written request what information you want to limit, whether you want to limit our use and/or disclosure, and to whom you want the limits to apply.


Out-of-pocket Payments
If you paid out-of-pocket (meaning you have requested that we not bill your health plan) in full for a specific item or service, you have the right to ask that your protected health information with respect to that item or service not be disclosed to a health plan for purposes of payment of a care operations, and we will honor that request.


Right to Receive Confidential Communications
You have the right to request that Hospice Brazos Valley communicate with you in a certain way. For example, you may ask that we only conduct communications pertaining to your health information with you privately with no other family members present. If you wish to receive confidential communications, please make a written request to Medical to Manager of Program Integrity, 502 W. 26th Street, Bryan, TX 77803. Your written request should state how and when you wish to be contacted. Hospice Brazos Valley will not request that you provide any reasons for your request and will attempt to honor your reasonable requests for confidential communications.


Right to Inspect and Obtain a Copy of Your Health Information
You have the right to inspect and copy your health information, including billing records. A request to inspect and copy records containing your health information may be made to the to Manager of Program Integrity at 979-821-2266 or 1-800-324-2326. If you request a copy of your health information, Hospice Brazos Valley may charge a reasonable fee for copying and assembling costs associated with your request.


Right to an Electronic Copy of Electronic Medical Records
If your protected health information is maintained in an electronic format (known as an electronic medical record or an electronic health record), you have the right to request that en electronic copy of your record be given to you or transmitted to another individual or entity. We will make every effort to provide access to your protected health information in the form or format you request, if it is readily producible in such form or format. If the protected health information is not readily producible in the form or format you request your record will be provided in either our standard electronic format, or if you do not want this form or format, a readable hard copy form will be provided. We may charge you a reasonable, cost-based fee for the labor associated with transmitting the electronic medical record.


Right to Amend Health Care Information
You or your representative has the right to request that the Hospice amend your records, if you believe that your health information is incorrect or incomplete. That request may be made as long as the information is maintained by the Hospice. A request for an amendment of records must be made in writing to the Manager of Program Integrity, 502 W. 26th Street, Bryan, TX 77803. The Hospice may deny the request if it is not in writing or does not include a reason for the amendment. The request also may be denied if your health information records were not created by the Hospice, if the records you are requesting are not part of the Hospice’s records, if the health information you wish to amend is not part of the health information you or your representative are permitted to inspect and copy, or if, in the opinion of the Hospice, the records containing your health information are accurate and complete.


Right to an Accounting
You or your representative have the right to request an accounting of disclosures of your health information made by the Hospice for certain reasons, including reasons related to public purposes authorized by law and certain research. The request for an accounting must be made in writing to Manager of Program Integrity, 502 W. 26th Street, Bryan, TX 77803. The request should specify the time period for the accounting starting on or after April 14, 2003. Accounting requests may not be made for periods of time in excess of six (6) years. The Hospice would provide the first accounting you request during any 12-month period without charge. Subsequent accounting requests may be subject to a reasonable cost-based fee.


Right to Receive Notice of a Breach
You have the right to be notified upon a breach of any of your unsecured protected health information.


Right to a Paper Copy of This Notice
You or your representative has a right to a separate paper copy of this Notice at any time even if you or your representative has received this Notice previously. To obtain a separate paper copy, please contact the Privacy Official 979-821-2266 or 1-800-324-2326. You may also CLICK HERE to download a copy of this statement.


You or your personal representative has the right to express complaints to the Hospice and to the US Secretary of Health and Human Services if you or your representative believes that your privacy rights have been violated. Any complaints to Hospice Brazos Valley should be made in writing to the Privacy Official at 502 W. 26th Street, Bryan, TX 77803 or by calling 979-821-2266 or 800-824-2326. Hospice Brazos Valley encourages you to express any concerns you may have regarding the privacy of your information. You will not be retaliated against in any way for filing a complaint. You may also contact the U.S. Department of Health and Human Services (DHHS) 200 Independence Ave. S.W., Washington, D.C. 20201, or call toll free1-877-696-6775.


You may contact Hospice Brazos Valley’s Privacy Official for all issues regarding patient privacy and your rights under the Federal privacy standards. You may contact the Privacy Official at 502 West 26th Street, Bryan, TX 77803, 979-821-2266.


This Notice is effective April 14, 2003.
Effective Date of Last Revision: September 23, 2013.

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